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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Patient Information Leaflet


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Patient Services Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. Alternatively, please click here.

Click here to view the website for Healthwatch Dorset for guidance regarding making complaints or raising concerns. They are "the independent champion for people who use health and social care services."



For information about chaperones, please click on the following links. Please also see the 'Appointments' page for further details.

Chaperones Information for Patients


Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Please click on the following link to read our zero tolerance statement.

Atrium Health Centre Zero Tolerance Statement

NHS Constitution

The NHS is built on common values which serve and bring together patients, the public and NHS staff.

To read information regarding the NHS Constitution principles, values and rights of patients click here.

Caldicott Principles (How we use your information)

Chaired by Dame Fiona Caldicott in 1997, the Caldicott Committee produced a report reviewing the ways in which patient information is shared within the NHS in England and Wales. This independent review was commissioned by the Chief Medical Officer which aimed to improve patient care, ensure confidentiality and protection of information when transferring patient-identifiable information to both NHS and non-NHS organisations. The Committee also advised ways to minimise the risk to confidentiality.


The committee produced six standards expected from health and social care organisations to use, as outlined below, which are known as the Caldicott Principles. In September 2013 the Caldicott Principles were revised and a seventh principle was added.


Principle 1 - Justify the purpose(s) of using confidential information

Principle 2 - Only use it when absolutely necessary

Principle 3 - Use the minimum that is required

Principle 4 - Access should be on a strict need-to-know basis

Principle 5 - Everyone must understand his or her responsibilities

Principle 6 - Understand and comply with the law

Principle 7 -The duty to share information can be as important as the duty to protect patient confidentiality

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