Ordering a repeat prescription




Online Access


Order your repeat prescription online at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Information for Crossways Surgery dispensing patients

You can continue to collect your medications from the dispensary. However, as the building is currently closed due to the coronavirus pandemic, please go to the window on the left hand side of the front door, where medications are being given out through a window.  

Hours for collecting medication at the dispensary are 9.30-12.30 and 13.30-17.30.

Please note we no longer accept requests for repeat medication over the phone.

If you would be interested in helping to deliver medications on a weekly basis to housebound patients living in the Crossways area please contact us.

repeat prescriptions


Ways to Order

Please allow 72 hours for processing repeat prescriptions. 

In most cases the prescription will be for 28 days supply.  To help us to respond quickly to your request, please use the printed slip supplied with your last prescription and tick the appropriate medication.  In some instances your medication will be due a review, therefore you may need to see the doctor before the prescription is given.

Some of the local chemists within Dorchester operate a collection service in conjunction with the Atrium Health Centre.  Please ask at reception for details.


Extra Supplies of Medication

If you think you will need an extra supply of your medication, for example if you are going on holiday, please attach an explanatory note to your prescription request.  A further two days should be allowed for the prescription to be processed by the chemist.


Emergency Medication

In some cases emergency medication is required.  Requests can be made to any member of the surgery team. If either surgery is closed, emergency medication and advice can be obtained from a local pharmacy. 


Crossways Dispensary

Patients at the Crossways Surgery have the benefit of being able to obtain their prescriptions direct from our own Dispensary. Our dispensers are also able to provide additional assistance if you have any queries regarding your dispensed medication. They can also offer advice, for example treatment of headlice or compliance aids for the elderly.

The dispensary at Crossways Surgery is open at the following times:

Day Morning  Afternoon
Monday 8.30am - 12.30pm 1.30pm - 5.30pm
Tuesday 8.30am - 12.30pm 1.30pm - 5.30pm
Wednesday 8.30am - 12.30pm 1.30pm - 5.30pm
Thursday 8.30am - 12.30pm 1.30pm - 5.30pm
Friday 8.30am - 12.30pm 1.30pm - 5.30pm

Please remember to take weekends and bank holidays into account.


Prescribing for Overseas Travel

The Dorset CCG Primary Care Commissioning Committee (PCCC) has recently approved the following document regarding prescribing for overseas travel.

Prescribing for Overseas Travel