Our Appointment System

 

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SystmOnline

Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online
security, so all you need to worry about is what to do with the spare time you’ve
earnt.

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Book an appointment

We offer a range of ways of accessing appointments to suit different people's needs.

The NHS App

SystmOnline

Online Consultation

 

Routine Appointments

If you require a routine appointment to see a doctor or nurse you can pre-book appointments up to 4 weeks in advance. 

 

Urgent Problems

If your condition is urgent we offer appointments that can be booked on the day.  If at all possible please ring before 10:00. 

book appointment with GP

 

Practice Nurse/Health Care Assistant

If you require an appointment with our practice nurse or health care assistant you will be asked what type of appointment you need.  This will enable the receptionist to make your appointment with the appropriate clinician and to ensure enough time is allowed to carry out your procedure.

Please note: If you book a blood test appointment online, these are done on weekdays in the morning only.

 

Telephone Advice

You may require advice over the telephone from a doctor or nurse. Please contact the surgery and your request will be passed to the relevant person who will respond the same day. 

 

Extended Opening Hours

We offer an Extended Opening Surgery on the 2nd and 4th Saturday in the month at our Crossways Surgery (however this may be subject to alteration). 

The surgery will only be open for appointments which can be booked via either of our reception teams.

All urgent calls after this time will be dealt with by the GP out-of-hours service (Tel: 111).

Please note patients will not be able to request or collect repeat prescriptions during this time.

 

Improving Access to General Practice Services

We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments may be at a different site e.g. Dorset County Hospital.

 

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

If you have provided us with your mobile number, this will be stored on your medical records. When you make an appointment to be seen at the surgery, you will automatically be sent a text message to remind you to attend, although you can opt out of this if you advise us to do so. You will receive a text message at the time of booking your appointment and also two days before the date of your appointment. 

In order for this to work efficiently, please ensure that you have provided us with your up-to-date mobile number and let us know if you change your number so that the text message will be sent to the correct person.

 

Cancel appointments you don't need