We are excited to inform you that we are switching to a new online consultation tool called SystmConnect from 25 September 2025. Our new online consultation system will improve the way you interact with us, helping us serve you better.

The new system offers improved functionality and a more user-friendly interface. It is designed to make online consultations quicker, safer, and more convenient, helping us provide timely and effective care to all our patients

What is SystmConnect?

SystmConnect is our new online consultation platform that enables effective communication with patients. SystmConnect helps improve access and manage demand at the practice.

How to Access the New System from 25 September;

• Visit our website here
• Log in with your NHS app details, SystmOnline details or register for a new account.
• Follow the instructions to submit your consultation or appointment request.

Why are we changing and key features

The new system offers improved functionality and a more user-friendly interface. It is designed to make online consultations quicker, safer, and more convenient, helping us provide timely and effective care to all our patients.

Key Features of the New System:

• Easier to Use: A more intuitive platform that makes submitting requests and communicating with the practice simpler.
• Improved integration: The system is fully integrated with patient health records
• Faster Response Times: As the system is fully integrated with patient health records, it allows us to respond to your queries and requests more quickly and efficiently.
• Mobile-Friendly: The new tool is fully compatible with smartphones and tablets, including the NHS app and Airmid app allowing you to access it anywhere, any time.

How do online consultations work?

SystmConnect allows our patients consult with the practice online by completing a form that is sent by the patient and reviewed by the practice. This system is designed to ensure you speak to the right healthcare professional or are put through to the correct team within the surgery. It may help prevent you making unnecessary trips and phone calls to the surgery and be a more convenient way of accessing our services.

Patients can complete the following types of requests: 

·       Admin requests; Response time: 2 full working days

·       Request a doctor letter

·       Request a fit (sick) note

·       Follow-up on Test Results (Blood Test, Scans, etc.)

·       Any other advice or information that is not medically related e.g. discuss referrals

·       Clinical requests; Response time: 2 full working days

·       New conditions

·       Existing conditions

·       Medication queries

Why complete an online consultation?

Research shows that 70% of requests are closed without the need for a face-to-face appointment. Completing an online consultation may be useful for patients who are unable to call to book an appointment over the telephone or who are unable to come into the practice. 

What about my data?

SystmConnect is approved by the NHS, is fully information governance approved and integrated with your NHS healthcare record. All information is handled within our NHS clinical system and no information is held outside of your NHS medical record. 

When can I access?

You can get NHS help via SystmConnect at any time during our opening hours. 

Patient Help Guide

Click here for our Patient protocol on how to use SystmConnect if you would like further help.

We would like to update all patients following recent media coverage about the weight loss medication Mounjaro (also know as Tirzepatide) and it’s availability through GPs.

At the Atrium Health Centre, we will not be prescribing this medication for weight loss or obesity at the surgery. This is because a safe and appropriate service for providing the treatment has not yet been established in primary care.

Locally, our NHS commissioner; NHS Dorset (ICB) are working to set up the necessary services to support this treatment.  We do not currently have any further information or date as to when this community service will be launched and access will be limited to a very small number of people who meet specific national criteria.

The current eligibility criteria set by NHS is that a patient MUST have;

• ·       A BMI of 40 or above

PUS FOUR or more of the following diagnosed conditions;

• ·       Type 2 Diabetes
• ·       High Blood Pressure (Hypertension)
• ·       Cardiovascular disease
• ·       Obstructive sleep apnoea
• ·       Dyslipidaemia (abnormal levels of fat in the blood)

Once this service is in place, we will be advertising how and where the service will be provided from.

In the meantime, a small number of patients who meet the eligibility criteria may be referred to the specialist Tier 3 Weight Management Service.  This service is delivered by a team with expertise to safely support patients in managing their weight, including considering whether medications such as Mounjaro may be appropriate as part of a comprehensive plan and weight journey,

It is important to understand that medication alone is not a ‘quick fix’. Successful and sustained weight loss requires a holistic approach, including lifestyle, nutritional and psychological  support alongside any treatment.

If you would like a health check so that we can ensure your details are correct ahead of this service, and\or refer you to the weight management service (where eligible) please contact reception on 01305 251545 to book an appointment for an NHS Health check.

See also NHS Dorset website; Tirzepatide (Mounjaro) – NHS Dorset

Dear Patients

We wanted to respond to answer your queries following the Government’s release of its “Delivery plan for recovering access to primary care” today. A lot of the points in the plan are already embedded in many practices; we felt it would be helpful to clarify current operation procedures at both our Atrium Health Centre surgeries.

We know first-hand that things have been extremely busy, the pressure and demand for appointments is very high, and continues to remain so.

As you may be aware, we have recently moved to an eConsult GP appointment booking system to enable us to triage your requests more appropriately and have just moved to a cloud-based telephony system which provides you options for talking to the correct person at the practice.  We think patients will be able to see the how much better this makes the experience of trying to contact us both for GP appointments and other reasons. However, you are also probably aware that better phone access doesn’t mean we have unlimited appointments to offer when you do get through to us.

We have changed to an eConsult triage to ensure patient safety as we felt that restricting our Duty Doctor emergency lists morning and afternoon and then asking patients to contact 111 or visit their pharmacy when capacity was reached on the day was not the best course of action for us or you as patients.  This also means that we do not have to ask patients to call us another day, but please bear in mind depending on capacity, we may not be able to deal with every request same day. Using 111 or your local pharmacy may be appropriate, and you will be advised via the eConsult response if so.

The news about prescription medications available directly from Pharmacies is welcome; we always ask patients to visit their local pharmacies for many minor conditions as you will find you can access excellent help and advice quickly.  A lot of minor illnesses and injuries do not need GP input, so it allows us to be available for those that really do need an appointment with a GP, Practice Nurse or another member of the healthcare team. Please note however, these particular changes in the recovery plan are not in place just yet.  Once we receive any further information around this we will let you know.

As we use eConsults for GP appointments this provides us with a description of the issue you are contacting us about, and this helps our triaging clinician to direct you to the most appropriate person, in the most appropriate time frame. We have pharmacists, Nursing team, First Contact Physiotherapists and Social Prescribing Link Workers working as part of our team – therefore you may be directed to someone other than a GP.

The triaging clinician will also review the information you provide to decide if a face-to-face or telephone appointment is most appropriate.  Therefore the more information provided via a clinical eConsult is much better to enable the clinician to signpost most appropriately and provide you with the most convenient appointment.  We find that many issues are appropriate for telephone consultations, we can view your entire record and history, send prescriptions electronically directly to your pharmacy etc, and many patients prefer this rather than taking time out of their day to visit the Practice.  However face-to-face appointments will be offered where information supplied shows this is the best course of action.

We are pleased to see further advancement of the NHS app and we do recommend patients use this to order their repeat medication or book HCA appointments when invited and now you can view your GP record and test results.

We continue to work very hard to offer the best service for our patients; we appreciate your co-operation and support.

The Atrium Health Centre